Support

Having trouble with one of our games? Send us a note and we'll get back to you.

What to include

These details let us find your account and resolve things on the first reply:

Game name and device

For example, "iPhone 14, iOS 18" or "Samsung Galaxy S23, Android 14".

What happened

What you did, what you expected, and what the game did instead. A screenshot or screen recording helps a lot.

For purchase issues, your receipt

The order ID from your App Store or Google Play emailed receipt. We cannot look up a purchase without it.

Restoring purchases

Reinstalling a game does not remove items you have bought. Open the game's shop and use Restore Purchases while signed in to the same store account you bought with. If items are still missing after that, email us with your order ID.

Refunds

Purchases are handled by Apple and Google, not by us, so refunds have to be requested through them — via Apple's Report a Problem or Google Play's order history. We're happy to help you sort out the underlying issue either way.